Unify voice, email, SMS, WhatsApp, and chat in a single contact center CRM. Manage leads, helpdesk, campaigns, sales, and projects — all from one intelligent workspace.
Open Leads
1,284
+12% this week
Tickets
342
18 escalated
Campaigns
24
6 active now
Live activity
LiveInbound call — IVR queue
Agent assigned · 2m ago
WhatsApp reply sent
Campaign batch #847 · 5m ago
Helpdesk ticket resolved
SLA met · 8m ago
Platform capabilities
From inbound IVR routing to outbound predictive dialing — built for teams that never miss a customer moment.
Intelligent call routing, skill-based queues, and real-time agent availability.
Preview, progressive, and predictive dialing modes for high-volume outreach.
Reach thousands instantly with automated voice campaigns and IVR surveys.
Complete customer profiles, lead pipelines, and interaction history in one place.
Fetch, assign, and respond to emails with full threading and SLA tracking.
Granular permissions, packages, and multi-company isolation for enterprise teams.
Integrated modules
CRM, helpdesk, campaigns, sales, and project management — seamlessly connected under one roof.
Lead assignment, pipelines, follow-ups, and 360° customer profiles.
Ticket management, escalations, SLAs, and automated email fetch.
Email, SMS, WhatsApp, autodial, push notifications, and manual batches.
Sales dashboard, targets, proposals, and pipeline analytics.
Projects, tasks, trackers, and team collaboration tools.
Public survey forms, feedback collection, and satisfaction tracking.
Omnichannel
Voice, email, SMS, WhatsApp, live chat, and VoIP — managed from a single unified inbox. No more switching between tools or losing context across conversations.
Voice & IVR
SMS
Live Chat
VoIP
Simple onboarding
Create your workspace, configure company settings, and invite your team members.
Connect voice, email, SMS, and WhatsApp. Set up IVR flows, queues, and permissions.
Launch campaigns, manage leads, resolve tickets, and track performance in real time.
Join teams using Oricoms to deliver faster responses, smarter campaigns, and happier customers.
